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MARKETING AUDITS SURVEYS FOCUS GROUPS

INSIGHT & ANALYSIS

MARKETING AUDITS

Nothing reveals more about a company than spending a few hours in the company of its customers and staff.

 

Our digital marketing audits give a structured approach to reviewing your online marketing. We check for information in three ways: what people tell us, what we see recorded, and what we observe happening. This has to happen at every level of the business so it’s important to allow people time to spend with us and encourage them to contribute openly and honestly.

 

The audit will include contacting a few customers to get their views on your business too. This is a critical part of the audit, as it brings your customers into the assessment process. Customers are chosen at random however, once they’re selected, you can tell them they’ll be contacted if you wish.

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A TRULY CUSTOMER-LED PROCESS

DESK RESEARCH